Terms & Conditions

These terms apply between you and [Business Name], trading as Carlen Coaching, when you use the website, apply for coaching, create an account, purchase a monthly coaching subscription, or use the client portal.

Business address: [Business Address]. Company registration number: [Company Registration Number]. Contact email: nathanaelcarlen@gmail.com. Effective date: [Effective Date].

Carlen Coaching provides online fitness coaching, which may include training programming, exercise instructions, nutrition guidance, progress tracking, check-ins, and adjustments based on the information you provide and the activity you log in the client portal.

The service is delivered remotely and is not emergency, medical, physiotherapy, psychological, or dietetic care.

You must provide accurate information when applying, creating an account, booking coaching, and using the portal. If you are under 18, you should only use the service with consent from a parent or legal guardian.

You are responsible for keeping your account login details secure and for telling us promptly if you believe your account has been accessed without permission.

The coaching service is offered as a monthly paid subscription unless another offer is clearly presented before purchase. The subscription renews automatically each month until it is cancelled.

The exact package, billing interval, price, taxes, and payment method are shown at checkout before you confirm the purchase. No separate price is stated in these terms unless it is shown on the checkout page.

Stripe is currently connected as the payment provider for checkout. Payments may be processed by Stripe or another payment provider actually connected to the website at the time of purchase.

You must provide valid payment information and make sure your payment method can be charged. The website does not collect or store raw credit or debit card details.

By starting a monthly subscription, you authorize the payment provider to charge the selected payment method automatically on each renewal date until the subscription is cancelled or otherwise ends.

If a renewal payment fails, access to paid coaching features may be paused until the payment issue is resolved.

If self-service subscription management is available in your account, use that feature to cancel. If no self-service cancellation option is available, contact nathanaelcarlen@gmail.com from the email address connected to your booking and clearly state that you want to cancel your monthly coaching subscription.

Cancellation stops future renewals once processed. These terms do not state a specific notice period; any applicable timing should be confirmed in the checkout information, your written agreement, or direct communication with us.

Refund requests are reviewed according to applicable consumer law, the nature of the digital and coaching service already delivered, and any written offer terms shown before purchase.

These terms do not create a fixed refund period or guarantee a refund unless such a right is required by law or has been expressly stated in writing.

A free trial, discount, bonus, or promotional offer only applies when it is clearly shown on the website, checkout page, or written offer before purchase.

If a trial converts into a paid monthly subscription, the renewal and payment terms must be shown before you confirm the trial or purchase.

Training plans, exercise selections, progression suggestions, nutrition guidance, and check-ins are based on the information available to the coach. You should update your coach if your health, schedule, equipment, injuries, or goals change.

You are responsible for performing exercises safely, using appropriate equipment, and stopping any activity that causes pain, dizziness, unusual shortness of breath, or other concerning symptoms.

You are responsible for providing truthful intake information, following the plan within your ability, logging progress accurately, communicating relevant limitations, and seeking medical advice when needed.

You should not share your account, program, videos, documents, or coaching materials with others unless we have given written permission.

Fitness training and nutrition changes involve risk. The coaching service is general fitness coaching and does not replace medical advice, diagnosis, treatment, physiotherapy, psychotherapy, or registered dietetic care.

Consult a qualified healthcare professional before starting or changing an exercise or nutrition program if you have injuries, medical conditions, medication, pregnancy, eating disorder history, or any health concerns.

Results depend on many factors outside our control, including consistency, sleep, stress, health, genetics, nutrition, recovery, and adherence. We do not guarantee specific weight loss, muscle gain, strength increase, body composition change, or competition result.

The website, brand materials, exercise instructions, coaching documents, plans, templates, text, videos, images, and other materials supplied by Carlen Coaching are protected by intellectual property rights unless otherwise stated.

You receive a personal, non-transferable right to use the materials for your own coaching while your access is active. You may not copy, resell, publish, distribute, or use the materials to coach others without written permission.

You must not misuse the website, attempt to access data that does not belong to you, interfere with the service, upload harmful files, or use the website for unlawful purposes.

Client accounts are personal. You are responsible for maintaining the confidentiality of your login details and for activities carried out through your account unless caused by our failure to apply reasonable security measures.

We may suspend or terminate access if payments fail, if you materially breach these terms, if account security is at risk, or if continued coaching would be unsafe or inappropriate. Where reasonable, we will contact you before or after taking action.

We may improve, replace, or remove parts of the website, portal, exercises, coaching workflows, or integrations. We will aim not to materially reduce paid services without reasonable notice where this affects active clients.

We may update these terms to reflect service changes, payment changes, legal requirements, or business updates. The latest version should state its effective date. Material changes affecting active subscriptions should be communicated in a reasonable way.

Nothing in these terms limits liability where the law does not allow it. To the extent permitted by law, we are not responsible for indirect losses, loss caused by inaccurate information you provide, or injury arising from exercising outside your ability or ignoring medical guidance.

These terms are intended to be governed by Swedish law, unless mandatory consumer protection rules provide otherwise. Any specific court or dispute-resolution wording should be confirmed with a legal adviser before publication.

For questions about these terms, your subscription, cancellation, or your booking, contact nathanaelcarlen@gmail.com. Legal entity: [Business Name]. Address: [Business Address]. Company registration number: [Company Registration Number].